Of course it is our sincere hope that you will be able to enjoy your adventure on St. John as planned, but in the event that plans go awry and you need to cancel your reservation, we do have policies in place to help.

1. We will always try to accommodate a change request.
   We are happy to work with guests whenever possible to find an accommodation that avoids cancellation.
   
   For example, we once had a guest who broke her leg within a month of her trip. She obviously was not up for traveling, so we were happy to help her reschedule her vacation for a time better suited for her health.
   
   Before cancelling, please consider if there is another accommodation that will work for your party and reach out to us. We will do our best to help with your specific situation to help you avoid cancellation fees.
   

2. If you must cancel an Airbnb booking…
   Airbnb typically requires payment of the full reservation amount at the time of booking. It will refund 100% of what you paid if you cancel with 48 hours of booking as long as your arrival date is more than 14 days away. After that 48 hour window, if you cancel with 14 days or more before your arrival date, they will refund 50% of each night's fee, but they may not refund their service fees. More details can be found on the Airbnb website by selecting your stay dates and clicking the link for the cancellation policy on our booking page. You can also reach out to their support team for clarification.
   
   

3. If you must cancel a VRBO booking…
   VRBO typically requires full payment of the full reservation amount at the time of booking. VRBO will refund 100% of your prepayments when the reservation is cancelled 60 days or more before your arrival date. They will refund 50% of your prepayments when your cancellation is 30 days before your arrival date. More information can be found on the VRBO website or by contacting their support team.
   
   

4. If you must cancel a direct booking from our website…
   When booking directly on our website, you will pay a deposit of 50% of your reservation total to secure your dates at the time of booking, with the balance due 30 days before your arrival date. If you need to cancel, 50% of your prepayments are refundable when your reservation is cancelled 30 days or more before your arrival date.  

Again, we will always do our best to accommodate reservation changes as we are able. We cannot control the processing or provider fees associated with booking, but it is always our goal to ensure that you can still enjoy an adventure on St. John .